NHTSA Campaign 10V173000 — SPRINTER BUS 3500 2009 EQUIPMENT ADAPTIVE/MOBILITY
Public recall record in a structured, readable format. Campaign: 10V173000. Vehicle: SPRINTER BUS 3500. Component: EQUIPMENT ADAPTIVE/MOBILITY.
Overview
| Campaign Number | 10V173000 |
|---|---|
| Make / Model | SPRINTER BUS 3500 |
| Model Year | 2009 |
| Component | EQUIPMENT ADAPTIVE/MOBILITY |
| Manufacturer | DAIMLER BUSES NORTH AMERICA, INC. |
Official summary
DAIMLER BUS NORTH CAROLINA (DBNC) IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 SPRINTER BUS TRANSIT BUSES MANUFACTURED BETWEEN JUNE AND DECEMBER 2009 FITTED WITH CERTAIN RICON S SERIES AND K SERIES L-MODEL WHEELCHAIR LIFTS. DUE TO A PROBLEM IN THE SOFTWARE THAT CONTROLS THE LIFT'S "UP" FUNCTION, SHOULD THE "UP" BUTTON BE RELEASED BEFORE THE FLOOR LEVEL LIMIT SWITCH IS ACTIVATED, THE LIFT MAY CONTINUE ITS UPWARD TRAVEL AND MAY OVERRUN THE FLOOR LEVEL CUT OFF POINT.
Official consequence
WHEN THE PLATFORM OVERRUNS THE VEHICLE FLOOR LEVEL AND STOPS AT AN ANGLE FROM 15-20 DEGREES, IT IS POSSIBLE FOR A PERSON IN A WHEELCHAIR TO TIP OVER AND FOR SOMEONE STANDING ON THE PLATFORM TO FALL, POSSIBLY RESULTING IN INJURIES.
Official remedy
DBNC IS WORKING WITH RICON AND RICON WILL BE PERFORMING THE REMEDY FOR THIS CAMPAIGN. A SOFTWARE SOLUTION FOR THIS SAFETY DEFECT IS UNDER INVESTIGATION. UNTIL THE SOFTWARE SOLUTION IS AVAILABLE, RICON WILL PROVIDE OWNERS WITH A BULLETIN OUTLINING PROPER WHEELCHAIR LIFT OPERATION AND WILL SHIP OWNERS A DVD-BASED TRAINING AID TO PROMOTE PROPER LIFT OPERATION AT NO COST. THE SAFETY RECALL BEGAN ON AUGUST 6, 2010. OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR DBNC AT 1-905-403-7807.
Official notes
OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .
Full record fields (non-empty)
| Record ID | 86414 |
|---|---|
| NHTSA Campaign Number | 10V173000 |
| Make | SPRINTER BUS |
| Model | 3500 |
| Model Year | 2009 |
| Component | EQUIPMENT ADAPTIVE/MOBILITY |
| Manufacturer Name | DAIMLER BUSES NORTH AMERICA, INC. |
| Manufacturing Begin Date | 2009-06-01 |
| Manufacturing End Date | 2009-12-31 |
| Record Type Code | V |
| Potentially Affected Units | 17 |
| Action Date | 2010-08-06 |
| Initiator Code | MFR |
| Manufacturer (Display) | Daimler Buses North America |
| Report Date | 2010-04-27 |
| Notification Date | 2010-04-29 |
| Official Summary | DAIMLER BUS NORTH CAROLINA (DBNC) IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 SPRINTER BUS TRANSIT BUSES MANUFACTURED BETWEEN JUNE AND DECEMBER 2009 FITTED WITH CERTAIN RICON S SERIES AND K SERIES L-MODEL WHEELCHAIR LIFTS. DUE TO A PROBLEM IN THE SOFTWARE THAT CONTROLS THE LIFT'S "UP" FUNCTION, SHOULD THE "UP" BUTTON BE RELEASED BEFORE THE FLOOR LEVEL LIMIT SWITCH IS ACTIVATED, THE LIFT MAY CONTINUE ITS UPWARD TRAVEL AND MAY OVERRUN THE FLOOR LEVEL CUT OFF POINT. |
| Official Consequence | WHEN THE PLATFORM OVERRUNS THE VEHICLE FLOOR LEVEL AND STOPS AT AN ANGLE FROM 15-20 DEGREES, IT IS POSSIBLE FOR A PERSON IN A WHEELCHAIR TO TIP OVER AND FOR SOMEONE STANDING ON THE PLATFORM TO FALL, POSSIBLY RESULTING IN INJURIES. |
| Official Remedy | DBNC IS WORKING WITH RICON AND RICON WILL BE PERFORMING THE REMEDY FOR THIS CAMPAIGN. A SOFTWARE SOLUTION FOR THIS SAFETY DEFECT IS UNDER INVESTIGATION. UNTIL THE SOFTWARE SOLUTION IS AVAILABLE, RICON WILL PROVIDE OWNERS WITH A BULLETIN OUTLINING PROPER WHEELCHAIR LIFT OPERATION AND WILL SHIP OWNERS A DVD-BASED TRAINING AID TO PROMOTE PROPER LIFT OPERATION AT NO COST. THE SAFETY RECALL BEGAN ON AUGUST 6, 2010. OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR DBNC AT 1-905-403-7807. |
| Official Notes / Contact | OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> . |
| NHTSA Record Key | 000035759000873052000001004 |
| Do Not Drive | No |
| Do Not Sell | No |